Shipping & Delivery
We appreciate your understanding that all orders placed with Gentlelove would have a minimum lead production time of 3 to 5 working days to dispatch unless stated otherwise. Please refer to individual product listing for more details.
Orders will be processed within 1 to 2 working days after successful payment. You will receive an email notification when order has been shipped out. (Working days excludes Saturday, Sunday and Public Holidays).
If you have chosen ATM bank transfers/I-Banking/DBS PayLah!/PayNow:
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After you have checked out your items, please proceed with payment within 24 hours to our bank account/mobile number. Payment details will be shown after you have confirmed your order.
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After you have made the transfer, please update us with your transaction details via either emailing to payment@gentlelovesg.com or mobile number (for mobile bank transfers).
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You will then receive an email notification of your successful payment after payment has been verified by us.
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We will proceed with processing your order in 1 to 2 working days. Please note that your orders will only be processed upon successful payment.
If you have chosen Credit Card (Visa, Mastercard) payment:
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After you have checked out your items, please proceed with your online credit card payment.
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You will receive an email notification of your successful payment.
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We will proceed with processing your order in 1 to 2 working days.
Within Singapore
All Singapore orders to be delivered via Courier only.
W.e.f Nov 2024, courier fee is at $4.80 flat fee per address. Parcel delivery will be made in 3 working days after dispatch, to doorstep.
Complimentary Local Courier is provided for purchases above $80 in a single order.
Gentlelove shall not be liable for any incorrect and/or incomplete address provided when placing order and order will be subjected to a top-up of courier cost for re-delivery.
Tracking - Please use the tracking details you have received via email to track your order shipping status.
International Shipping
For shipping addresses outside of Singapore, international shipping charges are calculated at checkout. Please contact us if you have require any assistance for international orders.